Help center / Billing

Refunds, disputes and matching bank deposits

Refund from your Stripe dashboard, what happens in a dispute, and how to tick off payouts against your bank statement.

Refunds

Refunds are made by you, in your Stripe dashboard (Settings, How to pay, Open your Stripe dashboard). DuesDesk cannot move your money.

When you refund a payment in Stripe, the ledger follows by itself: a full refund reverses the payment; a partial refund leaves the rest as paid. The account's balance goes back up by the refunded amount, and you get an email confirming it.

Disputes (chargebacks)

If a payer asks their bank to reverse a payment, Stripe takes the money back while the bank decides. The ledger shows the payment as reversed, and you get an email. Respond in your Stripe dashboard; Stripe sets the deadline. If the decision goes your way, the payment returns to the ledger by itself.

Matching deposits

Stripe pays what you collect into your bank in batches, so one deposit can cover several payments, less Stripe's fees.

Open Settings, How to pay, Payments and payouts. Each payout shows its amount and arrival date. What is in it lists the payments inside, Stripe's fee on each, and the total that reached your bank. Tick that total off against your bank statement.

If you keep a budget in DuesDesk, record Stripe's fees as an expense.

Related

• Set up dues, assessments and late fees
• Record a check or cash payment
• Payment plans for someone who is behind
• Take payments online with Stripe
• Automatic payments (autopay)

Still stuck? Write to support@duesdesk.app.