Take payments online with Stripe

Connect a Stripe account that belongs to your group so people can pay by card or bank transfer.

Open Settings, How to pay, and choose Set up online payments with Stripe. You need to be an admin or treasurer with two-factor authentication on.

What you are setting up

A Stripe account in your association's or club's own name, with its own bank account. Money goes from the payer to that bank account. DuesDesk never holds it and adds no fee; Stripe charges its processing fee to your account.

Use the group's details (legal name, tax ID, bank account), not a volunteer's personal ones. Stripe asks for them on its own secure pages. It takes about ten minutes, and you can stop and come back.

When it is ready

The page shows On. From then on every pay link offers Pay by card or bank, with the balance filled in. Paying from a bank account costs your group less than a card.

Card payments appear on the account at once, with a receipt.
Bank transfers show as "on its way" for a few business days, then appear as paid. If the bank rejects one, nothing is recorded and you and the payer are told.

Checks and cash work exactly as before.

Pausing

Pause online payment hides the online option; your instructions for checks stay. Your Stripe account is untouched.

If something looks wrong

Check Stripe now asks Stripe directly about any payment we have not heard back on. Use it if someone says they paid and it does not show after a few minutes.

Asking people to sign in before they pay

Pay links work without a login, so that anyone you bill can pay from the email or the printed statement. If your group would rather have people sign in first, switch on Settings, How to pay, Who can use a pay link. The link then asks for a sign-in and only goes on for a person you invited who is linked to that unit or membership, or for an officer. People without a login can still pay by check or cash.

Still stuck? Write to support@duesdesk.app.