Help center / Billing
Automatic payments (autopay)
Members can save a card or bank account and have dues collected on the due date.
Autopay is available once your group takes payments online.
For the person paying
- Sign in and open your portal.
- Choose Pay automatically, tick the box to agree, and save a card or bank account on Stripe's page.
- From then on, what is due is collected for you.
Nothing is ever taken that you were not told about first. You get an email with the amount at least three days before anything is charged. That includes a balance you already owed when you switched autopay on, and a late fee added later: each is announced first and collected three days after. Turn autopay off in the portal at any time; the saved payment method is then removed at Stripe as well.
Your card or bank details are kept by Stripe. Neither your group nor DuesDesk can see them.
For the treasurer
- Only the payer can switch autopay on, from their own login. You cannot enrol someone.
- You can switch it off for an account if asked.
- If a charge fails, the payer is emailed a pay link and you are told. After two failures in a row autopay switches itself off for that account.
- Automatic payments appear in the ledger like any other online payment.
- An account on a payment plan is not collected by autopay; the plan is paid the way you agreed it.
- Autopay ends by itself when the account changes hands or the payer is removed from it (the saved card is forgotten), and when a payment is refunded or disputed. The payer can switch it on again.
- A charge added today is collected three days after the payer is told, not the same night.
Related
- Set up dues, assessments and late fees
- Record a check or cash payment
- Payment plans for someone who is behind
- Take payments online with Stripe
- Refunds, disputes and matching bank deposits
Still stuck? Write to support@duesdesk.app.