DuesDesk

Terms of Service

Effective November 10, 2026

These terms are the agreement between ProjectHax LLC ("we", "us") and you for the use of DuesDesk and ClubDues (the "service") at duesdesk.app. By creating an account or using the service you agree to them. Please read sections 11 and 12: the service comes with no warranty, and to the fullest extent the law allows we accept no liability. If you use the service for an association, club or other organisation (a "Group"), you agree on its behalf and confirm you are allowed to.

1. What the service is

DuesDesk is an online tool for Groups to keep a roster, bill dues, record payments, send reminders and give members a portal. We provide software. We are not a bank, a payment processor, a property manager, a collection agency, a law firm or an accountant.

2. Accounts and Groups

  • You need a working email address to sign in. Keep access to it, and turn on two-factor authentication when the service asks you to.
  • A Group's data belongs to the Group. People with the admin role act for the Group and decide who else has access.
  • You are responsible for what is done through your login. Tell us at once if you think someone else is using it.
  • You must be at least 18 to create a Group.

3. Your Group's data

  • The Group decides what it enters and is responsible for having the right to enter it and for telling its members how their information is used.
  • We process Group data only to provide the service, as described in the Privacy Policy and the Data Processing Addendum, which are part of these terms.
  • You can export all of a Group's data at any time, and for 90 days after a subscription ends.
  • Do not enter government identification numbers, health information, or full card or bank account numbers.

4. Payments between members and the Group

  • Online payments are processed by Stripe on the Group's own Stripe account, under the Group's agreement with Stripe. The money goes from the payer to the Group. We never receive, hold or transfer it, and we cannot refund it.
  • The Group is the seller. It is responsible for the amounts it charges, for refunds and disputes, for Stripe's fees, and for any taxes.
  • The service records what Stripe reports and what the Group enters. The Group is responsible for checking its records against its bank.

5. Not legal, tax or financial advice

Example letters, notices, calculators, state information pages and help articles are general information. They are not legal, tax or financial advice and may not fit your Group, your governing documents or your state. Late fees, interest, fines, liens, notices, elections and collections are governed by your documents and by law. Ask a qualified professional before you rely on any of them. Polls in the service are for everyday decisions and are not a certified election system.

6. Plans, price and billing

  • Free plan. Groups within the free limit shown on the pricing page may use the service at no charge. We may change the free limit for new Groups; if we ever reduce it for existing Groups we will give at least 90 days' notice.
  • Trial. Larger Groups may use the service free for 30 days. At the end, a Group that has not subscribed becomes read-only.
  • Subscriptions are billed in advance, monthly or yearly, through Stripe, and renew until cancelled. You can cancel at any time; access continues to the end of the period paid for.
  • Price lock. The price of the plan a Group subscribes to will not increase while that subscription stays active without a break. Moving to a different plan means paying that plan's current price.
  • Refunds. We refund the first paid charge in full if you ask within 14 days of it. Otherwise fees are not refundable, except where the law requires.
  • Limits count active units or active memberships. If a Group exceeds its plan we will ask it to move up and give 14 days to do so.
  • Unpaid subscriptions. If a payment fails and is not fixed, the Group becomes read-only. For 90 days its admins can still sign in and export, and members can still use pay links.

7. Acceptable use

You agree to follow the Acceptable Use Policy. In short: use the service only for your own Group's lawful business, do not send spam, do not try to break or overload it, and do not use it to harass anyone.

8. Our support and our access to your data

We provide support by email. Our staff cannot view a Group's records unless one of its admins switches on support access, which is time-limited, read-only and recorded in the Group's audit log, or unless we must to keep the service secure or to comply with the law.

9. Availability and changes

We work to keep the service available and your data safe, with nightly encrypted backups. We do not promise it will never be interrupted. We may change or remove features; if a change materially reduces what a paying Group can do, we will give at least 30 days' notice and a pro-rata refund on request.

10. Ending the agreement

  • You can delete a Group or stop using the service at any time. A deleted Group can be restored by its admins for 30 days and is then erased.
  • We may suspend or close an account that breaks these terms, puts others at risk, or stays unpaid. Where we reasonably can, we will warn you first and give you time to export.

11. No warranty

The service, this website and everything on it, including the free tools, calculators, templates, example letters, state information pages and help articles, are provided "as is" and "as available", without warranty of any kind.

To the fullest extent the law allows, we disclaim all warranties, whether express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and quiet enjoyment, and any warranty arising from a course of dealing or a usage of trade. We do not warrant that the service will be uninterrupted, timely, secure or free of errors; that data will never be lost; that records, balances, calculations, late fees, reminders or reports are correct or complete; or that emails will be delivered. Nothing we or our staff say or write, in support or anywhere else, creates a warranty.

A Group must review its own books against its bank and keep its own copies; the export is there for that. You use the service at your own risk.

12. No liability

To the fullest extent the law allows, ProjectHax LLC and its owners, officers, employees, contractors and suppliers are not liable to you, to a Group, to its members or to anyone else for any loss or damage of any kind that arises out of or relates to the service, this website or these terms.

That covers direct, indirect, incidental, special, consequential, exemplary and punitive damages. It covers, for example:

  • dues, fees or assessments that were not billed, not collected, collected late or collected in the wrong amount;
  • payments, refunds, disputes, payouts and anything else done or not done by Stripe, a bank or any other provider;
  • errors in records, balances, late fees or reports;
  • emails, notices or reminders that were not sent or not received;
  • data that is lost, damaged or disclosed;
  • time when the service is not available;
  • decisions made using the tools, templates or information on this site;
  • what a Group, its officers or its members do with the service.

It applies whatever the legal basis of the claim (contract, tort including negligence, strict liability, statute or anything else), and even if we were told the loss was possible.

Some laws do not allow certain warranties to be excluded, or certain liability to be excluded or limited. Where that is so, sections 11 and 12 apply only as far as the law allows, and our total liability for all claims together is limited to the fees the Group paid us in the 12 months before the claim, or US $100 if that is more. The refunds promised in sections 6 and 9 are not affected.

You agree that sections 11 and 12 are a fair allocation of risk, and that the service would not be offered at this price, or at all, without them.

13. Indemnity

The Group will defend and indemnify us against claims by third parties that arise from the Group's data, its charges and collections, its communications to its members, or its breach of these terms.

14. Changes to these terms

We will post changes here and email Group admins at least 30 days before a material change takes effect. Continuing to use the service after that date means you accept the change.

15. Law and disputes

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules, and disputes will be heard in the courts located there, unless the law where you live requires otherwise. Before any formal step, each side will try in good faith to resolve the matter by writing to the other.

16. Contact

ProjectHax LLC, support@duesdesk.app.

Also see: Terms · Privacy · Data Processing Addendum · Subprocessors · Acceptable use