Help center / Your data

Let support look at your group

Our staff cannot see your records unless an admin allows it. How to switch it on and off.

By default nobody at DuesDesk can see inside your group. If you ask for help and want us to look, an admin can allow it for a short time.

Open Settings, Data and handoff, Support access. Choose 24 hours, 3 days or 7 days.

While it is on:

• we can look, but cannot change anything
• we cannot download exports
• every page we open appears in your audit log as "DuesDesk support"

Switch it off at any moment with Turn support access off now. Otherwise it ends by itself.

Related

• Export your data
• Delete a person or your whole group

Still stuck? Write to support@duesdesk.app.