Get help

How to reach support, and what we can and cannot help with.

When you are signed in, use Contact support: you can follow the answer there as well as by email. You can also write to support@duesdesk.app. Support is included on every plan.

To help us help you quickly, tell us your group's name and what you were trying to do. If you want us to look at your records, switch on support access first.

What we can help with

Setting up, importing, billing questions, anything that looks wrong in the product.

What we cannot do

Legal or tax advice. What your group may charge, how to give notice, or what is deductible are questions for an attorney or accountant.
Change a group's records at a member's request. If you disagree with what your association or club says you owe, please talk to its treasurer or board. We do not take sides.
Move or refund money. Payments are between the payer and the group, on the group's own Stripe account.

We never ask for your password, a card number or a bank login.

Still stuck? Write to support@duesdesk.app.