Help center / Optional features
Requests and violations (HOAs)
Maintenance and architectural requests from homeowners, and tracking rule violations.
Switch these on separately in Settings, Group.
Requests
Homeowners send a request from the portal, with photos: something needs fixing, or they want approval for a change to their home. The board sees every request, replies, adds private notes, and sets a status. The homeowner is emailed at each step and the whole history is kept.
Violations
Record what was seen, where and when, with photos. Then, as far as your documents allow:
- send a notice (example wording you can edit, by email or as a PDF to print)
- set a date to fix it by
- note a hearing
- post a fine to the owner's account
- mark it resolved or dismissed
The notice wording is an example, not a legal notice. Many states require particular steps, notice periods and a hearing before a fine. Follow your governing documents and your state's law.
Related
- Budget and expenses
- Join page, renewals and member cards (clubs)
- Events, polls, meetings and the directory
Still stuck? Write to support@duesdesk.app.