Help center / Reminders and letters
Reminders, receipts and email
What is sent, when, to whom, and what to do when an email bounces.
Open Settings, then Reminders and email.
What can be sent automatically
- a reminder before the due date (you choose how many days)
- a reminder on the due date
- up to two reminders after it (you choose the days)
- a receipt when a payment is recorded
Nobody gets more than one reminder in five days, and nobody gets a reminder for a charge that is paid. Reminders are off until you switch them on.
Who gets them
The billing contact on each account, at their email address. Every reminder includes a personal pay link that works without a login.
The wording
Each message has example wording that you can edit, with placeholders for the name, the amount and the pay link. Save and send me a test sends it to you first.
How it arrives
Email comes from "Your Group via DuesDesk". Replies go to the reply-to address in Settings, Group, so set that to an address your treasurer reads.
Bounces
Email sent lists every message and whether it was delivered. If an address bounces, the account is flagged and we stop emailing it. Fix the address on the person, or use printed letters instead.
Announcements
Post an announcement and it appears in the portal and goes out by email. People can unsubscribe from announcements with one click; billing notices still reach them.
How much a group can send
A group on a paid plan can send 1,500 emails a day. A group without one (the free plan, or the first 30 days) can send 300 a day. Anything over that waits and goes out as room opens, so a large first mailing can take a day or two to finish. Email sent shows what is waiting.
Related
Still stuck? Write to support@duesdesk.app.