Help center / Your subscription

Your DuesDesk plan and billing

The free plan, the trial, changing plans, cancelling and refunds.

Prices are on the pricing page.

• Free: up to 10 active units or 20 active memberships, with every feature.
• Trial: larger groups get 30 days free without a card.
• Paid plans are by size, monthly or yearly (yearly costs ten months).

What counts

Active units or active memberships only. Sold units, former members and lapsed memberships are free.

Choosing or changing a plan

Open Settings, Plan, or use Upgrade in the sidebar. Pick a plan, monthly or yearly; you pay on a Stripe page. To move to a different plan later, choose it on the same page.

Growing past your plan

You will see a notice and have 14 days to move up. Members can pay the whole time.

Price lock

Your plan's price does not rise while your subscription stays active.

Automatic renewal and cancelling

A paid plan renews by itself, at the price you subscribed at. To stop that, open Settings, Plan and choose Turn automatic renewal off: the plan runs to the end of the period you paid for and then ends, and nothing more is charged. You can turn it back on any time before that day. Card, invoices and cancelling opens Stripe's billing page, where you can change the card or download invoices. After that the group is read-only; for 90 days you can still sign in and export, and members can still use pay links.

Refunds

Ask within 14 days of your first paid charge and we refund it in full.

Still stuck? Write to support@duesdesk.app.